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We provide 1 complimentary clean, polish and rhodium plating for your purchase as part of our aftercare package within the first year.
This can be organised by bringing your ring to store, or posting your item to us by using the returns form link:
Postage will be charged for items sent back to you, so please check with us the postal charge before sending your jewellery to us.
Please contact us for details of our Standard and Premium Care Packages.
Yes all orders are sent out in unmarked packaging for your discretion, giving no indication of what is contained inside.
Within that unmarked bag all jewellery is packaged in beautiful gift boxes.
Yes we can amend your delivery address as long as we have not dispatched your order yet, please email firstname.lastname@example.org with your request.
Yes, as this has now been customised at your request. So we can only offer a 30 day exchange for a customised product.
80% of our wedding rings are manufactured and delivered in 3-5 days, others are manufactured within 2-3 weeks.
All diamond rings are manufactured within 14 days.
After making all your selections on the product page under the 'Options' section you will be able to see the estimated delivery in green underneath the price, so you know a timescale of delivery before placing your order.
We always try to deliver before or on the estimated delivery date.
If you do need your order for a specific date then please get in contact with us and we will do all we can to meet your request.
For orders under £100 - Delivery is free by First Class post or Recorded Delivery, £5.95 for Special Delivery before 1pm and £7.95 for Special Delivery before 9am.
For orders of £100 to £200 - Delivery is £5.95 for Special Delivery before 1pm and £7.95 for Special Delivery before 9am.
For orders over £200 - Delivery is free by Special Delivery before 1pm or 9am.
For all orders - Collection in store is free.
The cost of engraving is £25 per ring.
Yes you need an appointment to come and visit us in store, we suggest you book one so that there is someone ready for you and you are not kept waiting at all. You can book an appointment by giving us a call on 01292 470 788 or emailing us at email@example.com.
Yes all our products are hallmarked, stamped at the Edinburgh Assay Office.
The marks included are: Sponsor's Mark: The registered mark of the company that submitted the article for hallmarking,
Fineness Mark: Tells you the precious metal content, expressed in parts per thousand,
Assay Office Mark: Tells you which Assay Office tested and hallmarked the article.
We are unable to take any payments over the phone for security reasons, but we will happily create your order at this end over the phone for you.
We can then email you an online link to your tracking page where you can then pay the balance of your order online.
Thank you! We love to hear from happy customers, so if you have a spare moment to leave us a review it would do us proud.
Our two most used sites for reviews currently are:
Our Prestwick store is open Tuesday to Saturday from 10.30am to 4.30pm.
We take appointments from Monday to Saturday from 10.30am to 6.30pm and Sunday from 10am to 12pm.
Whether you want to discuss a bespoke jewellery design or book an appointment, our team of experts are on hand to help.
Antoine Jewllery is situated in Prestwick Ayrshire.
Yes we send out a valuation with every order which you can use for insurance purposes.
The price of precious metals and diamonds fluctuate, so our prices are updated twice a day in line with the precious metal rate, to ensure you always get the best possible price.
Yes we do valuations, for example for insurance purposes. This cost is £35 per item.
We will send you an Order Confirmation email within a few hours of you placing your order online.
This will also give you a link to track your order on our website so you can check on its progress at any time. We will also send you an email the day we dispatch your order to you so you will know when to expect delivery.
Yes we are able to repair jewellery, please contact us on 01292 470 788 or firstname.lastname@example.org to discuss your requirements.
Yes we can certainly create this for you, we would need for you to send us a black and white image of the finger print for us to laser engrave first. Fingerprint engraving costs £60 per ring.
The difference is the thickness or the depth of the ring.
So the heavy ring is thicker than a medium ring, and therefore heavier in gram weight.
After you have made your width selection in the 'Options' section you can see what the mm thickness is under the 'Details' section.
Your ring will be designed from the information provided on the sheet, so please include as much information as you can.
If you have seen a ring on our website please include the product number and your preferences.
You can also include images of other rings you have seen online, a drawing of what you would like, or even a detailed description including preferred metal, width (we would recommend same width as engagement ring) diamond size, colour and clarity etc.
The green image will show your ring as being shorter than the design we have created because we have removed this part of your ring from the 3d scan.
The design however perfectly matches the depth of your ring in every way, and this removed part should be ignored.
When 3D scanning your ring, we hold the ring with tweezers to ensure it can be scanned steadily, but the tweezers are including in the final output scan.
This then needs to be removed, which is why the 3d scan of your ring has a piece missing at the bottom.
January - Garnet
February - Amethyst
March - Aquamarine
April - Diamond
May - Emerald
June - Pearl, Alexandrite
July - Ruby
August - Peridot
September - Sapphire
October - Tourmaline, Opal
November - Topaz, Citrine
December - Tanzanite, Zircon, Turquoise
The 4 C's are the four criteria for evaluating a diamond: colour, clarity, cut, carat (weight in carats). Together they make up the quality and the value of a diamond.
Carat weight refers to the actual weight of the diamond, when weighed on scales.
The total carat weight shown refers to the total weight of all the diamonds within the design.
We state the separate carat weight of each stone within the design, in the details tab. The larger the carat weight of the stone, the wider millimetre size of the stone will be.
We do not manufacture in mixed golds I am afraid, we find the two tone effect does not keep its finish and over time they blend into one.
We offer a 3 year guarantee on our rings, and cannot guarantee this type of ring will keep its finish unfortunately.
Yes, we do manufacture in 925 Sterling Silver.