Frequently Asked Questions

How do I take advantage of your complimentary cleaning offer?

We provide 1 complimentary clean, polish and rhodium plating for your purchase as part of our aftercare package within the first year.

This can be organised by bringing your ring to store, or posting your item to us by using the returns form link: 

Postage will be charged for items sent back to you, so please check with us the postal charge before sending your jewellery to us.

Please contact us for details of our Standard and Premium Care Packages.

Are your orders sent in plain packaging?

Yes all orders are sent out in unmarked packaging for your discretion, giving no indication of what is contained inside.

Within that unmarked bag all jewellery is packaged in beautiful gift boxes.

Can I change my delivery address after I have made my order?

Yes we can amend your delivery address as long as we have not dispatched your order yet, please email with your request.

Does engraving on a ring affect the returns policy?

Yes, as this has now been customised at your request. So we can only offer a 30 day exchange for a customised product.

How long does it take to get my order?

80% of our wedding rings are manufactured and delivered in 3-5 days, others are manufactured within 2-3 weeks.

All diamond rings are manufactured within 14 days.

After making all your selections on the product page under the 'Options' section you will be able to see the estimated delivery in green underneath the price, so you know a timescale of delivery before placing your order.

We always try to deliver before or on the estimated delivery date.

If you do need your order for a specific date then please get in contact with us and we will do all we can to meet your request.

How much is delivery?

For orders under £100 - Delivery is free by First Class post or Recorded Delivery, £5.95 for Special Delivery before 1pm and £7.95 for Special Delivery before 9am.

For orders of £100 to £200 - Delivery is £5.95 for Special Delivery before 1pm and £7.95 for Special Delivery before 9am.

For orders over £200 - Delivery is free by Special Delivery before 1pm or 9am.

For all orders - Collection in store is free.

How much is engraving for the inside rings?

The cost of engraving is £25 per ring.

Do I need to book an appointment to come to a store about our wedding rings/engagement ring?

Yes you need an appointment to come and visit us in store, we suggest you book one so that there is someone ready for you and you are not kept waiting at all. You can book an appointment by giving us a call on 01292 470 788 or emailing us at

Are all your products hallmarked?

Yes all our products are hallmarked, stamped at the Edinburgh Assay Office.

The marks included are: Sponsor's Mark: The registered mark of the company that submitted the article for hallmarking,

Fineness Mark: Tells you the precious metal content, expressed in parts per thousand,

Assay Office Mark: Tells you which Assay Office tested and hallmarked the article.

Can I order over the telephone?

We are unable to take any payments over the phone for security reasons, but we will happily create your order at this end over the phone for you.

We can then email you an online link to your tracking page where you can then pay the balance of your order online.

I would like to leave you a great review! What sites do you recommend?

Thank you! We love to hear from happy customers, so if you have a spare moment to leave us a review it would do us proud.

Our two most used sites for reviews currently are:




What are the opening hours of your Bluewater store?

Our Prestwick store is open Tuesday to Saturday from 10.30am to 4.30pm.

We take appointments from Monday to Saturday from 10.30am to 6.30pm and Sunday from 10am to 12pm.

Whether you want to discuss a bespoke jewellery design or book an appointment, our team of experts are on hand to help.

Antoine Jewllery is situated in Prestwick Ayrshire.


Does my order come with a valuation?

Yes we send out a valuation with every order which you can use for insurance purposes.

Why is the price different today online than yesterday/last week/last month?

The price of precious metals and diamonds fluctuate, so our prices are updated twice a day in line with the precious metal rate, to ensure you always get the best possible price.

Is it possible to get a valuations for other jewellery not made by Antoine Jewellery?

Yes we do valuations, for example for insurance purposes. This cost is £35 per item.

How do I know if you have received my order?

We will send you an Order Confirmation email within a few hours of you placing your order online.

This will also give you a link to track your order on our website so you can check on its progress at any time. We will also send you an email the day we dispatch your order to you so you will know when to expect delivery.

Do you carry out jewellery repairs on non Antoine Jewellery products?

Yes we are able to repair jewellery, please contact us on 01292 470 788 or to discuss your requirements. 

I would like my partners fingerprint engraved on a wedding ring, is this possible?

Yes we can certainly create this for you, we would need for you to send us a black and white image of the finger print for us to laser engrave first. Fingerprint engraving costs £60 per ring. 

What is the difference between a medium and heavy ring in the 'width' selection?

The difference is the thickness or the depth of the ring.

So the heavy ring is thicker than a medium ring, and therefore heavier in gram weight.

After you have made your width selection in the 'Options' section you can see what the mm thickness is under the 'Details' section. 

What information shall I include on my Shaped Pack form?

Your ring will be designed from the information provided on the sheet, so please include as much information as you can.

If you have seen a ring on our website please include the product number and your preferences.

You can also include images of other rings you have seen online, a drawing of what you would like, or even a detailed description including preferred metal, width (we would recommend same width as engagement ring) diamond size, colour and clarity etc. 

Why is the 3d scan of my ring shorter than the designed ring?

The green image will show your ring as being shorter than the design we have created because we have removed this part of your ring from the 3d scan.

The design however perfectly matches the depth of your ring in every way, and this removed part should be ignored.

When 3D scanning your ring, we hold the ring with tweezers to ensure it can be scanned steadily, but the tweezers are including in the final output scan.

This then needs to be removed, which is why the 3d scan of your ring has a piece missing at the bottom.

What are the monthly birthstones

January - Garnet

February - Amethyst

March - Aquamarine

April - Diamond

May - Emerald

June - Pearl, Alexandrite

July - Ruby

August - Peridot

September - Sapphire

October - Tourmaline, Opal

November - Topaz, Citrine

December - Tanzanite, Zircon, Turquoise

What do 'the 4 C's' mean?

The 4 C's are the four criteria for evaluating a diamond: colour, clarity, cut, carat (weight in carats). Together they make up the quality and the value of a diamond.

What does carat weight mean?

Carat weight refers to the actual weight of the diamond, when weighed on scales.

The total carat weight shown refers to the total weight of all the diamonds within the design.

We state the separate carat weight of each stone within the design, in the details tab. The larger the carat weight of the stone, the wider millimetre size of the stone will be.

Do you manufacture in mixed Golds?

We do not manufacture in mixed golds I am afraid, we find the two tone effect does not keep its finish and over time they blend into one.

We offer a 3 year guarantee on our rings, and cannot guarantee this type of ring will keep its finish unfortunately.

Do you manufacture in Silver?

Yes, we do manufacture in 925 Sterling Silver.